Refund Policy

Introduction

Thank you for choosing Lonkin AI. We aim to provide reliable Chrome extensions for saving and organizing content. By purchasing a paid plan, you agree to this Refund Policy and the Terms of Service for the product you purchased. When a free trial is offered, we encourage you to try it before subscribing.

1. Free Trial

When Lonkin AI offers a free trial for a paid product, new users may try covered features during the trial without a paid subscription so they can decide whether the product meets their needs.

Note: Free trial usage is non-refundable under any circumstances.

2. Subscription Policy

Paid subscriptions are billed on a recurring basis (for example monthly or annually) as shown at checkout, and provide access to the purchased features for the subscription period. One-time purchases, if offered, are described at checkout. We recommend using any available free trial or free tier before you subscribe. There is no in-app cancel button and no buyer self-serve cancel on the payment provider. To stop renewal, email support@sortfeed.app and include: (1) your Lonkin login email, (2) order code / order number, (3) Anyway platform order id if you have it (ORD_…), (4) product or plan name, and (5) the email used at checkout if it differs from your login email (same channel as refunds). After we process the request with the payment provider, you will receive a confirmation email; until then, do not assume billing has stopped.

3. Refund Eligibility

Refund requests must be submitted within 48 hours of the initial paid subscription or purchase payment.

Because our products are digital and access is typically available immediately after payment, refunds are reviewed case by case and remain subject to Lonkin AI’s discretion.

Cases that may be considered for a refund

• Technical issues: Persistent problems that prevent effective use of the paid features despite reasonable support attempts to resolve them (for example repeated failures caused by our side).
• Billing errors: Incorrect charges such as duplicate charges or the wrong plan.

Cases not eligible for refunds

• Change of mind: Personal reasons or a change of mind after purchase.
• Improper use: Issues caused by misuse, unsupported pages, or content you are not permitted to access or download.
• Used service: After you have used paid features during the subscription or purchase period, the payment is generally non-refundable. Free trials or free tiers, when available, exist so you can evaluate the product first.
• Renewals outside the window: Requests filed more than 48 hours after the initial paid charge for that subscription or purchase.

4. Refund Request Process

To request a refund, email support@sortfeed.app with: your Lonkin login email, order code, Anyway platform order id if available, the product name (Facebook Video Downloader, Sort Feed, or Telegram Video Downloader), checkout email if different from login, and a short description of the issue. Incomplete requests may delay review.

5. Refund Processing

After review, we will email you with an approval or rejection. If approved, the refund is typically processed within 5–10 business days to the original payment method, subject to the payment provider’s timelines (for example Anyway or your card issuer).

6. Policy Changes

Lonkin AI may update this Refund Policy at any time. Changes take effect when posted on this page. Continued use of paid services after changes means you accept the updated policy.

7. Contact Us

Questions about this Refund Policy:

• Email: support@sortfeed.app

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